Delivery & Returns

Summary Of Shipping Options

DELIVERY INFORMATION

While we endeavour to deliver goods within the time frames indicated, it is subject to payment authorization and stock availability. All Alida Herbst garments are designed, cut, and sewn in studio and packed in branded packaging.

We’ll do everything we can to make sure your order arrives on time, but please allow for any adverse conditions which might affect deliveries from the UK to your area, including (but not limited to) extreme weather or disruption to postal services / airlines. Alida Herbst insures each purchase for the time it is in transit only. A signature is required for any goods delivered, at which point responsibility for your purchased goods is passed to you.

Shipping Rates

Free shipping is available on orders over £300.

UK 
£7.00 “Standard Delivery” – 3-5 working days
£10.00 “Express” – 1-2 working days

Europe

Standard: £15.00-£25.00 – Up to 7 working days (depending on the country)
Express: £25.00-£35.00 – Up to 3 working days (depending on the country)

North America

Standard: £15.00 – up to 7 working days to be delivered.
Express: £25.00 – up to 3 working days to be delivered.

Rest of World

£30.00 – up to 7 working days to be delivered.

Shipping Duration

The shipping duration is calculated once the goods have left our warehouse and we will notify you once the garment is on its way.

Return Policy and Procedure

We will gladly refund or exchange any item within 30 days. Garments need to be returned in their original packaging and in a saleable condition and accompanied by the original tax invoice. This means your garments are unworn and unwashed with tags and sanitary sticker attached.

Where you wish to exchange a product, contact us within 30 days of receipt of purchase to process the return. All return postage costs are the responsibility of the customer, unless are returning the item due to a flaw in the production or fabric of the garment, in which case we will pay for the item to be returned.

Return address:

4d Park End
London
UK
NW3 2SE

Order cancellations

Cancellations needs to be processed within 24-48 hours of your purchase.

Customs, duties & taxes

Please note that import duties, taxes, and brokerage fees are not included in the product price or shipping cost and you may be liable to pay import duty or tax on goods entering your country. Any and all of these charges are your responsibility as we only charge for the transportation fee for the packages. The amount of duty – if any – depends on the type of goods and their value. We cannot calculate individual customs fees before departure. Some items can be imported without paying any duty at all.

* Please note: It’s a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union.